Shipping policy

Shipping Policy
Effective Date: 2026
Thank you for shopping with us. This Shipping Policy applies to all orders placed on our website. By placing an order, you agree to the terms below regarding order processing, shipping delivery, taxes, customs, and after-sales shipping rules.
1. Order Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding weekends and official holidays). We will verify your order information, product stock, and shipping address before dispatch. Order cancellation or address modification is not available after shipment.
2. Shipping Method & Delivery Time
We provide international standard shipping for all overseas orders. All packages are shipped directly from China to worldwide destinations.
Estimated delivery time:
EU countries / UK: 7–20 business days
United States / Canada: 8–20 business days
Australia / Southeast Asia: 5–20 business days
Other countries: 10–25 business days
Delivery time is an estimated timeframe and may be slightly delayed due to customs inspection, peak seasons, logistics updates, or local postal efficiency.
3. Shipping Fees
Shipping costs are automatically calculated and displayed at checkout based on the product weight, volume, and destination country. We occasionally offer free shipping promotions according to store activities.
4. EU Tax & IOSS Compliance Statement (Very Important)
For all orders shipped to the European Union with a value ≤ 150 EUR:
We apply IOSS (Import One-Stop Shop) for tax compliance. All EU VAT is pre-collected at checkout. Customers will NOT receive any additional customs tax or handling fee upon delivery.
This is the official compliant cross-border shipping method for EU B2C small parcels. No extra charges will be requested by customs for eligible orders.
For orders exceeding 150 EUR or special customs regulations of individual countries, local customs rules shall prevail.
5. Tracking Information
Once your order is dispatched, you will receive a confirmation email with an official tracking number. Tracking information may take 2–5 working days to update after the parcel leaves our warehouse. You can track your order status online at any time.
6. Shipping Restrictions
We currently do not ship to PO boxes, military addresses, or remote high-risk regions. Please fill in a detailed and accurate residential or commercial delivery address to avoid delivery failure or return.
7. Customs & Import Duties (Non-EU Countries)
For countries outside the European Union, any local import duties, taxes, or customs fees (if applicable) are the responsibility of the buyer. We do not cover local import tariffs for non-EU regions.
8. Lost, Damaged or Undelivered Packages
We guarantee safe packaging for all products. If your package is lost, severely damaged, or marked undelivered by the logistics company, please contact our support team within 14 days after the expected delivery date. We will provide tracking verification, reshipment solution, or compensation according to the actual logistics situation.
9. Delivery Failure & Return Caused by Buyer
Returns caused by incorrect address, unclaimed parcel, or customer refusal to clear customs will be borne by the buyer. Reshipping fees will be charged for a second delivery.
10. Policy Update
We reserve the right to update this shipping policy without prior notice. All updates take effect immediately after being posted on the official website.
Support Email: xli197696@gmail.com